Policies and Procedures
Canada Sales Tax:
When you place an order in our web store, you will be charged for the merchandise cost & freight charges only. Please note that Canada Post will collect from you at the time of delivery on a C.O.D. basis all duties imposed by Canada Border Services Agency, any additional processing / handling charges and all applicable goods and services tax (GST) or harmonized sales tax (HST), and provincial sales tax (PST). Skin for Life is not accountable for any of these charges, taxes or duties; they are solely your responsibility and acceptance of this is implied when you place an order with us.
Please call us toll free at 1-866-312-7546 if you have any questions.
Typically items weighing less than 50 pounds will ship via United Parcel Service (UPS). Standard ground delivery is generally used unless you specify an expedited service, such as Next Day Air or Second Day Air. Shipments via truck will normally be made for packages weighing over 50 pounds, over-sized packages, and delicate items requiring special handling.
Unless otherwise indicated, prices shown are F.O.B. point-of-origin, which is usually the manufacturer or our warehouse. For oversized packages among other conditions, a handling fee may be added to your invoice. The shipping and any applicable handling charges will be identified separately on your order.
We offer United States Postal Service (USPS) for shipments to Canada. Shipping to Canada via United States Postal Service (USPS) USPS Priority Mail International means your package will be transferred to Canada Post when it reaches the border for delivery to you. When you process an order in our web store, you will be charged for the merchandise cost & freight charges only. Please note that Canada Post will collect from you at the time of delivery on a C.O.D. basis all duties imposed by Canada Border Services Agency and all applicable goods and services tax (GST) or harmonized sales tax (HST), and provincial sales tax (PST). You should note that only very limited package tracking is available for this class of service, and that it can be slow, typically taking between 7 - 10 working days from the date of shipment to arrive, and sometimes longer (there is no guarantee).
Duties, taxes and additional processing and handling charges will be collected from you by the carrier at the time of delivery on a C.O.D. basis – they will be extra and above what we charge you for your order, and in many cases can be quite expensive. We do not know at the time of order how much those additional processing and handling charges, taxes and/or duties will cost. Skin for Life is not accountable for any of these charges, taxes or duties; they are solely your responsibility and acceptance of this is implied when you place an order with us. If for any reason those charges are not paid by you when you receive the order, we will bill back those charges back to you using the same method of payment with which your original order was paid. Furthermore, if you refuse delivery of the package on the grounds that the C.O.D. charges are too expensive, we will issue a refund for the returned products upon receipt at our warehouse equal to their cost, but will not issue a refund of your shipping and handling charges.
We apologize for any inconvenience this may cause you, and recognize that you might decide not to order from us as a result. Ultimately we would like to establish operations in Canada or engage a Canadian distributor to make things much easier on our customers in Canada but the high cost and regulatory burden required have prevented us from doing so to date.
Certain items will be shipped via truck. The carrier is responsible for "tailgate delivery" only, meaning that drivers are only required to bring merchandise to the tailgate of their vehicle. It is the customers responsibility to move merchandise inside of the location. If you do not have the facilities or personnel to unload truck delivered items, please advise us so that we can make the required arrangements. Products such as examination tables that weigh over 200 pounds will often require additional delivery services, such as lift-gate and inside delivery.
Incomplete or Damaged Orders:
Upon receipt of your order please inspect and count your packages. Have the delivery person note and sign for shortages or damage to the outer container on all copies of the delivery receipt. Do not refuse the shipment unless visible damage appears to be extensive.
Open all of the containers before moving the merchandise and check for damage to the goods. Should there be damage or shortages, immediately call us at 1-866-312-7546. Hold on to shipping containers and packaging materials. Do not return the merchandise. We will assist you in arranging an inspection and filing a claim with the carrier.
No returns will be accepted unless pre-authorized by Skin for Life. In order to expedite your request to return merchandise please have the following information available:
Upon authorization of the return, please ship your items back to Skin For Life at 15241 Telcom Drive, Brooksville, FL 34604.
Requests for returns due to customer error will only be accepted for 30 days after invoice date. All returns, regardless of the return reason are subject to a handling / restocking fee of up to 25% of the item price. Custom orders are non-returnable.
Returns are subject to inspection to determine the condition of products prior to issuance of credit. A $20 per item inspection fee will be charged on all return merchandise that is found to be in an abused or unsanitary state. Credit will not be given for items damaged due to improper packaging or shipping damage.
Freight / Shipping charges associated with the returned merchandise from the original order will not be credited. Freight for returned merchandise must be shipped prepaid freight. (Collect shipments will be rejected).
In some states, only medical professionals are allowed to perform procedures. Each state has specific governing rules and it is your responsibility to contact the proper governing body for approval before using any of the featured equipment.
Equipment, supplies and/or skincare may be subject to enhancement, modification or substitution without notice.
Product photos are for representation purposes only and may not be an exact match of the product offered for sale please rely on the product description details when ordering.
*PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE*
Warranty Agreement: (Product Warranty Card)
2-year warranty is included with the purchase of the following equipment made in the USA:
1-year warranty for LED Light Therapy, 9 in 1 Facial System, Hot Towel Cabbie, Facial Steamer, Magnifying Lamp, Ultra Scrubber if you have questions regarding Skin for Lifes warranty policies for a specific product, please call 866-312-7546. (any and all related equipment accessories must also be included upon return.)
*Failure to comply with recommended operating procedures may void warranty agreement*